Payment Policy

Introduction

Welcome to Homveo. We are committed to providing a safe, simple, and reliable payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we use to protect your personal and financial information when purchasing our premium Pergolas.

By placing an order through the Homveo website, you acknowledge and agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

For your convenience, Homveo accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments must be successfully authorized and verified before your order can be processed and prepared for shipment.

Secure Payment Processing

At Homveo, protecting your payment information is one of our highest priorities. All transactions completed through our website are secured using SSL (Secure Socket Layer) encryption, which helps ensure that your personal and financial details are transmitted safely.

We use trusted payment service providers that follow industry-standard security practices. Homveo does not store complete credit card or payment account details on our servers.

Payment Authorization and Verification

Every order placed with Homveo is subject to payment authorization and verification by your selected payment provider.

For security purposes, additional verification may occasionally be required to confirm payment details and prevent unauthorized transactions. Orders that cannot be successfully verified may be delayed, placed on hold, or canceled.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder. If you are still unable to locate it, please contact our customer support team for assistance.

Pricing and Currency

All prices displayed on the Homveo website are listed in United States Dollars (USD).

Any applicable taxes, shipping charges, discounts, or additional fees will be clearly displayed during checkout before your payment is finalized.

Failed or Declined Payments

Payments may be declined for various reasons, including:

• Incorrect payment information
• Expired credit or debit card
• Insufficient funds
• Bank restrictions
• Payment verification issues

If your payment is declined, please check your payment details, try another accepted payment method, or contact your bank or payment provider for further assistance.

Refund Processing

If a refund is approved according to our Return & Refund Policy, the refund will be issued to the original payment method used for the purchase.

Approved refunds are processed within 1–2 business days after approval. Please note that your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

Fraud Prevention Policy

To maintain a secure shopping environment, Homveo monitors transactions for suspicious or fraudulent activity.

We reserve the right to delay, refuse, or cancel orders if fraudulent activity is suspected or if payment verification cannot be completed. Additional information may be requested to confirm customer identity or payment details when necessary.

Customer Support

If you have any questions about payments, billing, refunds, or this Payment Policy, our customer support team is available to help.

Homveo Customer Support

Phone: +1 505 473 7148

Email: support@homveo.com

Address:
1159 Coriander Rd
Santa Fe, NM 87507
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

Thank you for choosing Homveo. We appreciate your trust and are committed to providing a secure, transparent, and convenient payment experience for every purchase.